Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christina Clayton

Christina Clayton

May 21, 2024

5  out of  5
rating by Christina Clayton
"Caitlyn and Max are truly awesome, very professional, knowledgeable, helpful, and responsive. They were always there when I needed them."
We responded:
"Christina, I'm thrilled you found Max and our team to be professional, knowledgeable, and responsive! We're pleased to have been there for you when you needed us. Your satisfaction is our priority, and we're grateful for your positive feedback. For any future insurance needs, we're here to help! - Caitlin Ferraro - State Farm Insurance Agent, San Clemente, CA"
Profile photo of Janis DeJohn

Janis DeJohn

February 13, 2024

5  out of  5
rating by Janis DeJohn
"Caitlin and her team are always professional, knowledgable and willing to assist when needed. Caitlin takes the time to explain the policy's coverage and offers suggestions to modify the coverage to better fit my needs. Will always recommend Caitlin Ferraro to family and friends!"
We responded:
"Janis, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Profile photo of Family Tree Caregiving

Family Tree Caregiving

January 19, 2024

5  out of  5
rating by Family Tree Caregiving
"Couldn’t find anyone local who would respond to our calls. Caitlin was the only one who reached out to us and handled everything efficiently. Her diligence and business ethic is on point. She treated us with respect and kindness. Thank you Caitlin and team!"
We responded:
"Thank you for the five stars! We hope to continue serving your insurance needs for many years!"
Profile photo of Mike V

Mike V

December 13, 2023

5  out of  5
rating by Mike V
"Caitlin was great helping me getting my new auto policy with State Farm, she was proficient, professional and saved me some money in premium vs my other policy that raised my premium. Should you ever got tired of your other insurance company like mine, by all mean please give Caitlin a call."
We responded:
"Thank you, Mike, for the amazing review! Our team works hard to provide a great insurance experience in San Clemente and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Profile photo of Yoancy Alvarez

Yoancy Alvarez

December 11, 2023

5  out of  5
rating by Yoancy Alvarez
"Caitlin made setting up my new insurance a quick and easy process. I answered all the questions and she set it all up for me. Thank you guys for always taking care of me! Will 100% always recommend you guys to my friends and family!"
We responded:
"Yoancy, thank you for the five stars! Our team values your confidence in us to handle your insurance policies."
Profile photo of Scott Maloney

Scott Maloney

October 2, 2023

5  out of  5
rating by Scott Maloney
"We recently moved out of state and were clients of Caitlin’s for over 10 years. Caitlin and her team were amazing and we wish we could still work with them. They make you feel comfortable, like family or friends and not just a number. Max was always extremely helpful and quick to resolve any questions. 100% recommend them to anyone who needs their services."
We responded:
"Thank you for the wonderful review, Scott! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Profile photo of Michelle Dimry

Michelle Dimry

August 15, 2023

5  out of  5
rating by Michelle Dimry
"I am happy with State Farm in general and sad that in my move to TX I kept SF but had to find a new agent. I really miss having Max and Caitlin. I always felt very taken care of. My whole family is on SF Cali, parents and siblings. So thank you! 🤗😊🌻"
We responded:
"Thank you for the five-stars, Michelle! And thank you for trusting us with your insurance needs!"
Profile photo of Sharon Wien

Sharon Wien

August 1, 2023

5  out of  5
rating by Sharon Wien
"Caitlin and her staff are terrific! Very professional and they keep us up to date on any changes to our policies. Outstanding customer service!!!"
We responded:
"Thank you for the kind words Sharon! We are thrilled to take care of all of your insurance needs."
Profile photo of Jenny Buford

Jenny Buford

May 13, 2023

5  out of  5
rating by Jenny Buford
"Excellent service and always timely in responding. They review your coverage as it’s coming up for renewal and advise you of possible alterations you might want to make but don’t try to up-sell you on something you don’t need."
We responded:
"Jenny, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Profile photo of Joe & Hege Nguyen

Joe & Hege Nguyen

May 9, 2023

5  out of  5
rating by Joe & Hege Nguyen
"We are BEYOND grateful to have found Caitlin Ferraro w/ State Farm. She is professional, friendly, courteous, and so easy to work with. She always responds promptly to any questions or concerns we may have, and is so efficient whenever we need assistance or changes made to our different policies. She is a beacon of light in the industry, and we couldn't recommend her more!! Thank you, Caitlin, for always taking such good care of our family, and all of our insurance needs!! :) -Hege."
We responded:
"Joe & Hege, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
Profile photo of Victoria Testerman

Victoria Testerman

May 8, 2023

5  out of  5
rating by Victoria Testerman
"Everyone at State Farm has always been very helpful to me very kind especially Max who has went out of his way to make sure there was anything he could do to help me made me feel like I really was important Caitlin is wonderful too I'll never leave safe for him thank you guys so very very much"
We responded:
"Thank you, Victoria for the five-star rating! We’re honored to have you as a customer at our State Farm office in San Clemente, CA."
Profile photo of Bianca Rocha

Bianca Rocha

December 8, 2022

5  out of  5
rating by Bianca Rocha
"Caitlin has been our agent for many years and she is very responsive in getting quotes as well as helpful in assisting with how to use the insurance services."
We responded:
"Bianca, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Cze

Cze

October 10, 2022

5  out of  5
rating by Cze
"I have been a customer of Caitlin Ferraros State Farm Office for many years. She has always been very helpful in answering any questions as well as providing me anything I needed. Max is also excellent. He has been instrumental in helping me with a severe car accident I was in. There have been a few times I have requested help while I was recovering and couldn’t handle it. Max has always been very prompt and helpful. Thank you both again!"
We responded:
"Carmen, we’re so glad to hear how Max was able to help you with your insurance needs! He is an essential part of our team, and we appreciate you letting us know how well he was able to assist you. Thank you for choosing us as your insurance provider!"
Profile photo of Nick Geiger

Nick Geiger

September 27, 2022

5  out of  5
rating by Nick Geiger
"Max was very helpful and stayed right on top of working on my policy. I was on vacation until today and told him if I haven't received new paperwork on my policy when I returned that I would be calling him. He called me before I had a chance to call him, he told me what was going on with my policy and had answers for me. Customer service is something that seems to be lost today, but not with Max, I very much appreciated working with him in your absence."
We responded:
"Thank you, Nick, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Max, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Courtney Gudvangen

Courtney Gudvangen

August 22, 2022

5  out of  5
rating by Courtney Gudvangen
"Was able to swiftly get my renters insurance transferred via text message. It allowed me to work my normal work day and multitask when needing to answer text messages with them."
We responded:
"Courtney, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Marvin Doniger

Marvin Doniger

August 17, 2022

5  out of  5
rating by Marvin Doniger
". Max and Catlin provided us with the service and attention to details regarding our recentcar accident. . They kept on top of things and gave us regular updates regarding our claim. Thet certainly were the GOOD NEIGHBORS promised in State Farm ads. Cannot praise them enough"
We responded:
"Thank you for the review, Marvin! We are happy to hear that Max was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Profile photo of Najla Welch

Najla Welch

July 23, 2022

5  out of  5
rating by Najla Welch
"Needing to contact your insurance agent is usually because of a negative situation, every time I have had to contact my agent Caitlin Ferraro has been a positive experience. Thank you Caitlin and thank you State Farm for always standing with me as your client and making the experience positive despite the circumstances."
We responded:
"Thank you for the five-star rating, Naijla! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Profile photo of Catherine Jooyan

Catherine Jooyan

July 20, 2022

5  out of  5
rating by Catherine Jooyan
"Caitlin Ferraro is amazing. She answers her phone every time I call and answers her emails immediately. When I speak with her, she is so helpful and always handles my emergency or handles what is needed. I highly recommend State Farm and Caitlin."
We responded:
"Hi Catherine, thank you for the kind comments! It has been an honor to be your State Farm agent. I look forward to working with you for years to come!"
Profile photo of Sal Hanna

Sal Hanna

July 19, 2022

5  out of  5
rating by Sal Hanna
"Caitlin is an absolutely dedicated State Farm agent. She and her team have always gone to bat for me and my family for the best possible rates with the best possible coverage. Coverage is more important than finding the lowest rate, but Caitlin will take the time to find all possible discount options to give you tut best of both worlds. Each member of her team is educated, resourceful, knowledgeable about their trade and courteous. Although my family no longer lives in the area, we're still use this office as our agents because of the great customer care. I have multiple vehicles, renters insurance, life insurance, and a business bond with State Farm. If they could carry my business insurance, I'd used them for that too. Caitlin truly cares about her clients. If you're looking for a great agent and excellent insurance policy, call Caitlin."
We responded:
"Thank you, Sal, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Profile photo of Tim Morrison

Tim Morrison

July 16, 2022

5  out of  5
rating by Tim Morrison
"Caitlin (and Max) are detailed, quick and always available! And State Farm will insure our San Clemente house when many other firms won’t."
We responded:
"Thanks for the kind words, Tim! We’re happy to hear Max was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Profile photo of Saralyn Smith

Saralyn Smith

July 12, 2022

5  out of  5
rating by Saralyn Smith
"Caitlin has been a tremendous partner for my personal and small business insurance needs. Highly responsive, knowledgeable, and professional. Great peace of mind!"
We responded:
"Hi Saralyn, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Sass

Sass

June 28, 2022

5  out of  5
rating by Sass
"I have been with State Farm since 1982 and would highly recommend them for your auto, homeowner and earthquake insurance. My agent, Ms. Caitlin Ferraro, is both professional and responsive to any questions and/or assistance."
We responded:
"Thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our San Clemente office."
Profile photo of Luke Jean

Luke Jean

June 23, 2022

5  out of  5
rating by Luke Jean
"Amazing service as always!! Always appreciate Caitlin helping me out with questions and of course, great coverage."
We responded:
"Hi Luke, it is always a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Xander Sheesh

Xander Sheesh

June 10, 2022

5  out of  5
rating by Xander Sheesh
"Caitlin and her associate Max are the best State Farm agents I have worked with. They are very professional..they get back to inquiries very fast. I’d Recommend them to anyone who ask about good State Farm agents. They’re very nice as well. Good all around experience."
We responded:
"Thank you Laura!"
Profile photo of Tracy Paige

Tracy Paige

June 8, 2022

5  out of  5
rating by Tracy Paige
"We always get the best customer service from this office! Grateful to have them."
We responded:
"Thank you for the wonderful review, Tracy! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"